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Skycrown.games is committed to maintaining clear, prompt, and legally compliant communication channels for our Australian and international clients. We ensure our contact protocols uphold all relevant privacy, consumer protection, and responsible gambling obligations set by Australian law and international standards.

In accordance with Australian regulatory expectations, all clients and stakeholders can reach skycrown exclusively via the official website (skycrown.games) and our formally designated contact points. All communications are managed by our corporate entity, Hollycorn N.V. (registration number 144359), operating under Curaçao Gaming Control Board licence OGL/2023/176/0095 (valid to 2025).

Users are entitled to timely, documented assistance regarding services, responsible gambling, privacy, and complaint escalation, as outlined below. All contact details are exclusively for skycrown.games and should not be used for any unrelated purpose. By initiating contact, you consent to skycrown.games processing your details according to our privacy policy and applicable Australian law.

Available Contact Methods and Legal Information (System 1/2, CCoT 150-250 words)

  • E-mail (Primary Support): For support and general inquiries, contact us at: All correspondence is documented and managed for quality and legal compliance. E-mail responses are provided within one business day.
  • Online Contact Form: Users may securely submit queries or requests through our encrypted contact form, available on the official website. Please provide a valid e-mail address and a detailed message to facilitate a prompt and informed response.
  • Live Chat and 24/7 Assistance: Skycrown.games operates a continuous live chat feature on-site. All communications are monitored by support professionals trained to comply with AU regulations, including gambling self-exclusion and harm minimisation protocols.
  • Registered Business Address: For official correspondence and regulatory matters only:
    Scharlooweg 39, Willemstad, Curaçao
    (Legal Entity: Hollycorn N.V., Registration No. 144359)
    Note: This address is not open to the public; physical visits are not accommodated except by formal appointment.
  • Telephone Support: At present, skycrown.games does not provide a dedicated support phone number. All urgent inquiries should be directed through live chat or e-mail for rapid documentation and efficient handling.

Fair Use, Privacy and Data Protection Notice (System 2, Legal CCoT 150-200 words)

  1. Data Handling: All contact information provided to skycrown.games is processed and stored in compliance with AU privacy law and international data protection standards. Communications are used solely for the intended purpose of providing service, information, or legal notifications as required.
  2. Identity Verification: For your security and regulatory reasons, skycrown.games may require verification of identity prior to disclosing personal account details or processing sensitive requests.
  3. Communication Consent: By contacting any skycrown.games channel, you consent to appropriate processing and, where necessary, retention of your information for compliance, audit, and quality assurance purposes until at least 2025, or longer if required by applicable law.
  4. Limits of Assistance: Inquiries not related to services, regulatory obligations, or legitimate business matters may not be actioned. Skycrown.games reserves the right to reject or defer communications inconsistent with legal or responsible gambling standards.

Complaint Resolution and Dispute Procedures (System 2, Compliance CCoT 200-300 words)

  1. Initial Submission: All complaints and disputes relating to your interaction with skycrown.games must be submitted via the support e-mail ([email protected]) or through the official web contact form, including full relevant details to expedite assessment.
  2. Internal Review: Skycrown.games will acknowledge receipt of formal complaints within one business day and endeavour to provide a written response or decision within seven (7) days, subject to complexity.
  3. Escalation: If the response is unsatisfactory, users may request internal escalation. If a satisfactory resolution is not reached, clients may refer the dispute to the Curaçao Gaming Control Board or relevant Australian regulator, as applicable. Full records of communications will be provided on request.
  4. Non-Acceptance of Unauthorised Contacts: Skycrown.games does not engage with non-designated third-party representatives without legally valid authorisation. Third-party mediation must be formally requested and documented.
  5. Timeframes (2025 Alignment): All dispute correspondence, contact records, and resolutions are retained as legally required until at least 2025, in line with regulatory best practices and retention mandates.

Regional Compliance Note: All procedures described comply with the Interactive Gambling Act 2001 (Cth), applicable state laws, ACCC consumer protection standards, AU Anti-Money Laundering/CTF Act, and additional regulatory guidance. Users are advised disputes regarding game outcomes or account status are resolved in accordance with Curaçao and AU jurisdictional provisions.

Contact Form (User Submission Procedure - System 1)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and Regulatory Protections (System 2, CCoT 150-200 words)

  • Jurisdictional Notice: Skycrown.games is operated by Hollycorn N.V., a company licensed and regulated by the Curaçao Gaming Control Board (license OGL/2023/176/0095, valid to 2025). Australian clients are served in accordance with AU law and recognised regulatory guidance; some services may be subject to geographic eligibility and regulatory restrictions.
  • Responsible Gambling Statement: Skycrown.games upholds responsible gambling commitments under Australian standards. Users are encouraged to use self-limitation features and may request counselling or exclusion assistance via the official contact channels listed herein.
  • Consumer Protections: All users have a right to transparent communications, complaint escalation, and documented responses. Privacy and data security are assured through standard encryption and legal compliance measures.
  • No Unauthorised Use: Contact information and support channels are provided solely for legitimate clients and partners of skycrown.games. Misuse or unsolicited commercial correspondence is strictly prohibited.

Contact Authorised by: Ethan McGrath, on behalf of Hollycorn N.V., parent entity of skycrown.games.
Last updated (valid through 2025): All practices and legal information current as of June 2025 and effective through 2025 unless superseded by regulatory change.